About
Highly experienced IT professional with over 10 years of expertise in managing IT infrastructure, service delivery, and optimizing team performance. Adept at spearheading customer-focused solutions, ensuring ITIL standards compliance, and collaborating with vendors to guarantee uninterrupted business operations. Proven leader in enhancing service desk efficiency, incident resolution, and governance compliance across dynamic telecoms and oil & gas industries.
Work
Makasa Sun Nigeria Ltd
|Infrastructure Manager
Lagos, Nigeria
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Summary
Led comprehensive IT operations, including infrastructure management and end-user support, to ensure organizational efficiency and continuity.
Highlights
Spearheaded IT operations, encompassing infrastructure management and end-user support across the organization, ensuring seamless technology integration and performance.
Directed day-to-day Service Desk functions, consistently achieving high service levels and rapid issue resolution, enhancing user satisfaction and productivity.
Implemented and enforced robust IT governance and security standards, ensuring 100% compliance with ITIL v3 frameworks and regulatory requirements.
Orchestrated critical escalation processes and Service Level Agreements (SLAs) with internal teams and external vendors, optimizing service delivery and minimizing operational downtime.
Managed the full lifecycle of all user devices, email accounts, and messaging tools, ensuring seamless provisioning and robust support for a diverse workforce.
Maintained and meticulously documented complex network infrastructure including LAN/WAN/WLAN, achieving high uptime and ensuring stringent data security.
St. Saviour's School
|ICT Support Technician
Lagos, Nigeria
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Summary
Delivered frontline technical support for staff and students, achieving high first-time resolution rates and maintaining system integrity.
Highlights
Delivered comprehensive frontline technical support for staff and students, consistently achieving high first-time resolution rates for diverse IT issues.
Coordinated efficient system setup, account creation, and access management across various devices and platforms for over 500 users.
Maintained meticulous records of support tickets, ensuring alignment with established SLA and help desk metrics to improve service delivery.
International Data Management Services
|Systems Administrator
Lagos, Nigeria
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Summary
Administered enterprise systems and backups, optimized performance, and conducted root cause analysis to reduce system downtime.
Highlights
Administered critical enterprise systems, managed comprehensive backups, and implemented performance monitoring tools to ensure system stability and data integrity.
Conducted in-depth root cause analysis for recurring issues, successfully reducing system downtime by 30% through proactive solutions.
Supported cross-functional teams and led key IT initiatives, significantly improving operational workflows and system efficiency.
Meridian Technologies Ltd
|Assistant Systems Administrator
Lagos, Nigeria
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Summary
Provided essential tier-1 and tier-2 technical support, diagnosing hardware/software issues and contributing to enhanced customer satisfaction.
Highlights
Provided reliable tier-1 and tier-2 technical support, efficiently escalating complex issues to senior teams as needed.
Diagnosed and resolved a wide range of hardware/software problems, including replacing malfunctioning components, to restore system functionality.
Contributed significantly to customer satisfaction improvement through responsive and effective IT support, enhancing user experience.
Volunteer
FUTO Innovation Hub
|Volunteer
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Summary
Contributed to initiatives supporting innovation and technological advancement within the FUTO community.
Highlights
Participated in various projects aimed at fostering innovation and tech development.
Supported operational activities and community engagement efforts.
FUTO Alumni Programs
|Volunteer
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Summary
Engaged in alumni initiatives to support university programs and foster community connections.
Highlights
Assisted in organizing alumni events and networking opportunities.
Contributed to fundraising and outreach activities to support university development.
Education
Aptech Computer College
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Diploma
Network & Systems Engineering
Federal University of Technology, Owerri
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B.Eng.
Polymer & Textile Engineering
Certificates
Microsoft Certified Systems Engineer (MCSE)
Issued By
Microsoft
Cisco Certified Network Associate (CCNA)
Issued By
Cisco
ITIL Foundation Certification
Issued By
AXELOS
Skills
IT Service Management
ITIL v3, ITIL v4.
Help Desk & User Support Leadership
Help Desk, User Support Leadership.
ICT Infrastructure
LAN, WAN, WLAN, VPN.
Stakeholder & Vendor Relationship Management
Stakeholder Management, Vendor Relationship Management.
Configuration & Asset Management
Configuration Management, Asset Management.
Cybersecurity & System Integrity
Cybersecurity, System Integrity.
Cloud Platforms
AWS, Google Cloud.
Windows Server & Microsoft 365 Administration
Windows Server, Microsoft 365 Administration.